Privacy policy

1. Who this covers

Business owners and their staff who use ManuelPOS ("you"), and the customers of those businesses whose details a business records in ManuelPOS.

For your own account, Manuel Technologies decides how the information is used. For your customers' details, your business decides what to record and why, and Manuel Technologies stores and processes that information on your behalf.

2. What we collect

Account details: your email address, your role, and the business you belong to.

Business details: the business name, location, phone and WhatsApp numbers, MoMo account numbers you add for payments, opening hours and settings.

Business records you enter: products and services, prices, sales, payments and MoMo transaction IDs, stock, suppliers, expenses, staff names, shifts and wages, bookings, and customer names, phone numbers, notes, credit balances and loyalty points.

Public booking and order requests: when someone books or orders through a business's public page, the name, phone number and details they type in.

Technical information: basic logs needed to run and secure the service, such as when a device last synced. We do not use advertising trackers inside the app.

3. How we use it

To run ManuelPOS: syncing your records between devices, backing them up, showing reports, and sending booking requests to the right business.

To manage your licence: trial dates, renewals and payment confirmations.

To support you when you ask for help, and to fix problems and improve the service.

We do not sell personal information, and we do not use a business's customer list for our own marketing.

4. Who can see it

People in your business, according to the role the owner gives them. Owners and managers see reports and money; cashiers and other staff see only the screens their role allows.

Manuel Technologies staff, only where needed to provide support, fix a problem or confirm a payment.

Service providers that host the system for us: our cloud database provider and our web hosting provider. They process information only to provide their service to us. Their servers may be outside Ghana.

WhatsApp messages such as receipts and reminders are sent from your own phone and WhatsApp account, so they are covered by WhatsApp's own terms.

Authorities, if the law requires it.

5. How long we keep it

Business records are kept while your account is active so your history and reports stay complete. If you close your account, you can ask us for an export, and we delete the business's records within a reasonable period afterwards, except anything we must keep by law, such as payment records.

6. Security

Each business's records are separated from every other business at the database level. Connections are encrypted, staff sign in with their own accounts, and sensitive actions such as voids, refunds and stock changes are limited to managers and owners and logged.

Devices keep a copy of recent records so they can work offline. Protect your devices with a screen lock, and sign out of shared devices.

7. Your rights

Under Ghana's Data Protection Act, 2012 (Act 843), you can ask what information we hold about you, ask us to correct it, object to certain uses, and ask us to delete it where the law allows.

If you are a customer of a business that uses ManuelPOS, contact that business first, as it decides what it records about you. We will help the business answer your request.

8. Children

ManuelPOS is a tool for businesses and is not meant for use by children.

9. Changes and contact

If we change this policy in a way that matters, we will tell account owners in the app before the change takes effect.

Questions or requests: message us with the WhatsApp button on our homepage, or through manueltechnologies.com.